FR
Frans R
1 reviews | Active since Jul 2011
30 Nov 2021, 17:17
Unauthorized Communication
Good day Vodacom i would like to ask where is my statements sent to ? Its to be sent to *** or *** not any other any enquiry not made by myself is unauthorized my father might try to contact Vodacom on my behalf thats unauthorized as the contract is on my name Mr PA Roodt is not authorized to make any changes on my behalf any communication not coming from *** or *** is unauthorized and ******** according to POPIA i'm a Cyber Security Professional kind Regards
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
01 Dec 2021, 07:28Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Dec 2021, 07:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
FR
Frans R's updateReviewer Update
01 Dec 2021, 07:58Any enquiries via phone or email is to be verified by me via sms *** or email *** alternative email ***
FR
Frans R's update01 Dec 2021, 07:58
Reviewer Update
Any enquiries via phone or email is to be verified by me via sms *** or email *** alternative email ***
Vodacom's replyOfficial
01 Dec 2021, 10:14Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that we made contact with you. The call ended, we called back however, there was no answer. Kindly note that we require the information requested in order to assist. Should you wish to be assisted, kindly visit your nearest Vodacom shop with ID document.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that we made contact with you. The call ended, we called back however, there was no answer. Kindly note that we require the information requested in order to assist. Should you wish to be assisted, kindly visit your nearest Vodacom shop with ID document.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Dec 2021, 10:14
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that we made contact with you. The call ended, we called back however, there was no answer. Kindly note that we require the information requested in order to assist. Should you wish to be assisted, kindly visit your nearest Vodacom shop with ID document.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that we made contact with you. The call ended, we called back however, there was no answer. Kindly note that we require the information requested in order to assist. Should you wish to be assisted, kindly visit your nearest Vodacom shop with ID document.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
FR
Frans R's updateReviewer Update
01 Dec 2021, 10:14The no in question is *** please reply via email
FR
Frans R's update01 Dec 2021, 10:14
Reviewer Update
The no in question is *** please reply via email