TP
Tamzin P

1 reviews | Active since May 2018

15 Oct 2021, 14:52

Unauthorized collection of funds

I opened two cellphone contracts on 9 October 2021. I paid for the activation fee and was told that that was the only fee involved. 3 days later I was charged R327.26 per contract - a total of R654.52. I was not emailed any bill to confirm what this debit was for and received no communication from Vodacom. This was an unauthorized collection from my bank account and it needs to be refunded.

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Replies (1)
Vodacom
Vodacom's reply16 Oct 2021, 13:35
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team