1 reviews | Active since Jun 2017

09 Dec 2023, 10:07

Unauthorized charges on my account

Unauthorized additions to my account.

When going onto the Vodacom app I saw now that my account is racking up for data packages I never asked for. This month alone 2x 50 gig bundles at R500 each were added to my account which I never asked for or opted in for at any point. @Vodacom in short... Remove these charges or I will simply cancel everything and bring your phone back. I don't want generic feedback on what I might have done and so on. This is on you. I never took any of these where this may require an internal audit. I'm not paying and will take this further

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Replies (1)
Vodacom
Vodacom's reply11 Dec 2023, 07:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team