JG
Jessica G

1 reviews | Active since Jul 2013

01 Jun 2018, 19:53

Unauthorized charges on my account

I received my bill and realized that I am being charged for subscriptions that I never signed up for, R2200 per month, I phoned customer service and asked why I am being billed for these, I was told that they don’t know, when I asked how these so called service providers got my number to bill me, I was told this automatically happens when I use the internet, how ludicrous! I also have charges for buying data that I never made, 12 x 1g/2g data bundles that I never bought! I was told that I bought these on *111# but these calls don’t reflect on my detailed bill! This is a ****!

0
Replies (3)
Vodacom
Vodacom's reply02 Jun 2018, 07:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Jun 2018, 12:36
Official

Hi Jessica

As per our discussion, feedback has been provided to you and this matter is now resolved.

May you have a pleasant day further!

Regards,

RJ

JG
Jessica G's update03 Jul 2018, 16:15
Reviewer Update
I was promised a further credit to refund me for subscriptions charged to me for the past months, no credit was passed and no record can be found of such! More subscriptions were added to my account, plus charges for data bundles on my son’s number which is on prepaid, how?