JK
Jimmy K
1 reviews | Active since Apr 2022
28 Apr 2022, 14:02
Unauthorized charges.
Shocking service. Being charged for subscriptions i know nothing about. Each time i buy airtime it disappears immediately. on checking i realize there are deductions made in my account without my permission. In the last 30 days alone i have been charged R1019.45 in content services. On the summary there is a lot of adverts for which i am charged. I am on Prepaid account.
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Replies (2)
Vodacom's replyOfficial
28 Apr 2022, 14:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Apr 2022, 14:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JK
Jimmy K's updateReviewer Update
28 Apr 2022, 15:33Thanks. I look forward to your assistance.
JK
Jimmy K's update28 Apr 2022, 15:33
Reviewer Update
Thanks. I look forward to your assistance.