WM
Wynand M
1 reviews | Active since Dec 2016
08 Dec 2016, 17:23
Unauthorized charge
<p>I recently upgraded to a new phone, was tild the price, instalment etc. Now I log into my Vodacom and see an additional charge of R599 fir a 10 gig bundle. My account is now around R 1300. It is impossible to get through to a call centre and the vodashop in Cresta's (where I bought the phone) number is constantly engaged. I tried twitter and the only reply I get is from cell c trying to get me over to their network. It seems that they are not interested in any of their customers unless your ready for an upgrade. After that they have no voice</p> <p> </p>
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Replies (2)
Vodacom's replyOfficial
09 Dec 2016, 06:40Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Dec 2016, 06:40
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Dec 2016, 10:35As per telephonic discussion,feedback provided.
Best regards,
Vodacom's reply13 Dec 2016, 10:35
Official
As per telephonic discussion,feedback provided.
Best regards,