Unauthorized charge

<p>Every time I upgrade to a new cellphone the process is seamless butbsoon thereafter the problems start. This time I see a charge of R 599 for a 10 gig bundle on my account with no explanation. The call centres don't answer, you dont get an acknowledgement when you email them. I tried teleitter and inly got a reply from their competitor trying to get me to their network. There is no customer commitment at all. The vodashop in Cresta is constantly engaged. They are a faceless, voiceless organization thant only exists in advertising and through new business. Ongoing product support is nonexistent </p>