1 reviews | Active since Nov 2016

28 Nov 2016, 10:44

Unauthorized changing of price plan on Data contract!

<p>Hi Vodacom,I have a really big problem with 1 of my Data contracts. The data contract in question was changed from a top up contract to an open line without my consent or any notification.This is really upsetting as this contract was taken for my brother and now I have a really big bill which I am not prepared to pay since this has never happened before because this was a top up contract to my knowledge so it's impossible to go over the 2 GB limit.Please assist me in this matter or I will have no choice but to cancel this contract immediately.</p> <p>The number in question is ********** 630.</p> <p>Regards</p>

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Replies (1)
Vodacom
Vodacom's reply28 Nov 2016, 11:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team