Unauthorized changing of price plan on Data contract!
<p>Hi Vodacom,I have a really big problem with 1 of my Data contracts. The data contract in question was changed from a top up contract to an open line without my consent or any notification.This is really upsetting as this contract was taken for my brother and now I have a really big bill which I am not prepared to pay since this has never happened before because this was a top up contract to my knowledge so it's impossible to go over the 2 GB limit.Please assist me in this matter or I will have no choice but to cancel this contract immediately.</p> <p>The number in question is ********** 630.</p> <p>Regards</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Vodacom,
I was contacted by one of your consultants and she said that she would look into the matter and get back to me.
3 hours later and I'm still waiting.
I really hope this matter can be resolved asap,more specifically before my account gets debited for the data usage that was not my fault.
Regards
Dear Vodacom,
I was contacted by one of your consultants and she said that she would look into the matter and get back to me.
3 hours later and I'm still waiting.
I really hope this matter can be resolved asap,more specifically before my account gets debited for the data usage that was not my fault.
Regards