Unauthorized change of mobile contract

Item: Vodacom
Rating: 1
Author: Deon D

In November 2016 Vodacom changed the name and ID nr on my 11 year old cellphone contract without my knowledge. 6 visits to 3 different Vodacom stores and 6 months later, NO ONE knows how it happened or how to rectify it!!!! Looks like Vodacom has no idea how their own systems work and they have no interest in trying to find out and serve their customers. Furtunately my contract expires in Novembe and I can change to another network......

Helpful (0)

Replies (3)

Vodacom's replyOfficial

08 Jun 2017, 07:21

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply08 Jun 2017, 07:21

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's replyOfficial

29 Jun 2017, 07:54

Hi Deon

Kindly note this matter has now been resolved.

Have a pleasant day further!

Regards,

Vodacom's reply29 Jun 2017, 07:54

Official

Hi Deon

Kindly note this matter has now been resolved.

Have a pleasant day further!

Regards,

Deon D's updateReviewer Update

15 Feb 2018, 11:48

Unfortunately this did not last very long, my account has NOW AGAIN changed to Mr Jacques Viviers!!!! How is this possible??? Why does no one at Vodacom know what is going on at their accounts department???

Deon D's update15 Feb 2018, 11:48

Reviewer Update