Unauthorized cancellation of contract
<p>Im looking for an explanation why my contract was cancelled. I was billed R2377.50 on the 25/05/2016. When i phoned Vodacom every month they just keep on saying the retention department wil get back to me. I have the following ref no. S3-GVP2L-LKE97. I phoned on the 13/5/16 and spoke to Dorcus Mhlongo i phoned again on the 30/6/16 and spoke to Thando Madinane and phoned again on the 26/7/16 and spoke to Lesego Maleke. They just keep giving me the same excuse that they will contact me within 48 hours. Every month I end up phoning Vodacom they just cant resolve my problem. I did not instruct anybody to cancel my contract number ********** 455. They keep telling me the number is prepaid and they can see the note on the system but they are not resolving my problem. I want my money back into my account and my contract restored. The guys at the retention department are not helpfull at all. They just sent you from pillar to post over the phone and then eventually the line gets cut off. They do not go the extra mile for the client at all. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Im still waiting on Vodacom to get back to me regarding my contract cancellation. Its been 13 days since my complain and only receive an automated e-mail from a Luigi Senior consultant. They asked me for my details which i sent and heard nothing from them. They asked my to reply with reference EC-0446-3J4SIT in the subject field. This type of service they deliver is pathetic. I've been a loyal client since 2003 and this is the type of service i receive? Debiting my account for a cancellations fee which i did not order. *****ing from my account. I think my lawyer must settle this case because i had enough.
Im still waiting on Vodacom to get back to me regarding my contract cancellation. Its been 13 days since my complain and only receive an automated e-mail from a Luigi Senior consultant. They asked me for my details which i sent and heard nothing from them. They asked my to reply with reference EC-0446-3J4SIT in the subject field. This type of service they deliver is pathetic. I've been a loyal client since 2003 and this is the type of service i receive? Debiting my account for a cancellations fee which i did not order. *****ing from my account. I think my lawyer must settle this case because i had enough.