LM
Lebogang M

1 reviews | Active since Oct 2020

29 Dec 2020, 11:27

Unauthorized bouncing debit order charges on my statement

Vodacom is very great when it comes to addressing issues. Great service BUT!!!!!

I pay directly at the store and this month I incurred over R100 in bouncing debit order charges. This is very alarming as Vodacom doesn't debit me per our agreement. I pay at the store directly. Why is there a debit order and how did It bounce cos I just got paid, but the alarming thing is how come there's over R100 in penatiles and interest and what if one day you decide to debit my account for no reason? Please address this issue before my contract ends as it's very alarming to think there's an unauthorized debit order taking place from my account from VODACOM.

I hope this matter will be addressed swiftly. I o ly paid what was due from me this month and non of those bouncing charges and they are unauthorized.

0
Replies (2)
Vodacom
Vodacom's reply29 Dec 2020, 13:48
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply29 Dec 2020, 17:44
Official
Dear Lebogang Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the return debit order was already processed for credit onto your Vodacom account.  Regards Consumer Website Team

Best regards,