GA
Graeme A

1 reviews | Active since Feb 2015

08 May 2017, 13:19

Unauthorized Billing - Vodafone Live

<p>On my data contract I continue to get daily amounts for Vodafone Live debited to my Vodacom account. We have never signed up for any Vodafone Live products or services. I have on numerous occasions asked consultants and technicians to cancel these and ensure that no further come through, without any success. I am at a loss as what to do. This smacks of ***** and or theft and is definitely abominable service. </p>

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Replies (1)
Vodacom
Vodacom's reply08 May 2017, 13:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team