NM
Nomsa M
1 reviews | Active since Mar 2012
12 Apr 2022, 17:17
Unauthorized billing
There is an extra R60 that I am billed on my account for 1 gig of data. Can I please have an audio where I agreed to this? My ID number is ***. Number in question is ***. I agreed to R189...
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
13 Apr 2022, 06:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Apr 2022, 06:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NM
Nomsa M's updateReviewer Update
22 May 2022, 12:48How come is only now that i see the response?
I'm billed again for this month!!! What about the money I paid? Will I get credit for it?
Can someone call me to sort this out? ***
I'm billed again for this month!!! What about the money I paid? Will I get credit for it?
Can someone call me to sort this out? ***
NM
Nomsa M's update22 May 2022, 12:48
Reviewer Update
How come is only now that i see the response?
I'm billed again for this month!!! What about the money I paid? Will I get credit for it?
Can someone call me to sort this out? ***
I'm billed again for this month!!! What about the money I paid? Will I get credit for it?
Can someone call me to sort this out? ***
NM
Nomsa M's updateReviewer Update
22 May 2022, 12:51Today, 22 May I received the statement and invoice. I'm still billed. How long will this take to be corrected? This is frustrating and unnecessary!!!!!
What are the chances of me canceling the contract!!! I didn't sign up for this!!!!
What are the chances of me canceling the contract!!! I didn't sign up for this!!!!
NM
Nomsa M's update22 May 2022, 12:51
Reviewer Update
Today, 22 May I received the statement and invoice. I'm still billed. How long will this take to be corrected? This is frustrating and unnecessary!!!!!
What are the chances of me canceling the contract!!! I didn't sign up for this!!!!
What are the chances of me canceling the contract!!! I didn't sign up for this!!!!