BW
Ben W

1 reviews | Active since Nov 2009

27 Jan 2020, 16:47

Unauthorized Billing

2 contracts unauthorized deductions by Vodacom, 1st number I did not ask or approve for any data packages extra to be loaded as I already receive data on my package. 2nd number, this is a company phone with unlimited calls, why will I want to buy an additional 500 min for R69 when I don't even use all unlimited calls. Don't make sense as this is not the 1st time that Vodacom do their up selling without my authorization. Please reimburse me my money taken without my consent. Also teach your call center agents to listen to clients and not have the so what I don't care attitude! I'm paying for the monthly fees stop adding stuff that I don't want and take money as you please.

0
Replies (3)
Vodacom
Vodacom's reply28 Jan 2020, 07:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
BW
Ben W's update29 Jan 2020, 14:19
Reviewer Update
How long does a call take as per your standard reply?, clearly an indication of its not your problem!
BW
Ben W's update04 Feb 2020, 08:37
Reviewer Update
Still no call, Pathetic service!