PM
Phindile M
1 reviews | Active since Jun 2015
08 Feb 2019, 15:05
unauthorized billing
I bought an Vodacom iphone last year in October 2018. I signed documents agreeing to R409 but for the first 2 months Vodacom was debiting R519.06 which I never agreed to. This month they debited R409 and I have no idea how much they are planning to debit next month. Could your accounts department kindly explain why your debit orders keep changing as you please. Please explain who authorized you take whatever amount you want in my account without calling me. Also, return the amount you took from my account without my consent.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Feb 2019, 16:30Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Feb 2019, 16:30
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Feb 2019, 18:17Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly. Should you require additional information on this matter, please contact *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly. Should you require additional information on this matter, please contact *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Feb 2019, 18:17
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly. Should you require additional information on this matter, please contact *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly. Should you require additional information on this matter, please contact *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team
Best regards,