MC
Michelle C
1 reviews | Active since Oct 2011
08 Feb 2018, 09:43
Unauthorized Billing
I am now done being nice. Last month I queried Unauthorized billing in the sense of Vodafone Live. I was told it would be stopped and I would be refunded. THIS HAS NOT HAPPENED. I am being billed for this AGAIN in this month. I have complained numerous times that your APP is not working 100% but no -one has bothered getting back to me. Probably because you hope to get away with charging clients and they wont notice. You just take and take and take and hope your clients don't say a word. I will be re-posting t his on Twitter and your Facebook.
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
08 Feb 2018, 10:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Feb 2018, 10:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,