Unauthorized billing

Unauthorized content services added to account without consent. No confirmation was received Vodacom, therefore they are not following their own double opt-in policy. Contacted customer care, who said that they are unable to do anything about it and referred me to WASPA. I quoted the double-opt in policy and the agent said that Vodacom does not have any such policy. As Vodacom did not confirm these unwanted subscription services with me prior to implementation, they should be liable for the costs, but they are completely unwilling to take responsibility or accept any kind of fault. The agent even said that Vodacom is completely unable to prevent these services from being added to your account. They are added automatically to your invoice and Vodacom can only unsubscribe upon request from customer. So the WASP services have open access to Vodacom's invoicing system and can just add services to peoples accounts as they wish? Vodacom - please can you take responsibility for your lack of accountability and for not following you own policy. I request a refund on the content services for which I had no knowledge of. I have been with Vodacom for over a decade and would happily leave due to this poor service.