Unauthorized Billing

<p>I have been ********Y billed for ONLINE CONTENT. I have cancelled the alleged subscriptions on 14/9/2016 after having been lucky enough to realize that my call time is being depleted without making any phone calls. The alleged services and subscription dates as follows:</p> <p> </p> <p><br />1. GEE-MAX - activated 13-09-2015<br />2. Max Content - activated 19-08-2016<br />3. Charmza - activated 02-06-2016</p> <p> </p> <p>I EMPHATICALLY DENY having signed up for this NONSENSE! The information provided on my Vodacom online account showed that I have been billed between R5 and R7 per subscription per day! And suggests that I have been ********ly billed in an estimated total amount of close to R2 500,00 (TWO THOUSAND FIVE HUNDRED RAND)!</p> <p>What annoys me the most is that VODACOM thinks we are naive enough to fall for their sorry excuse: "this is a contract between you and a third party Sir and has nothing to do with Vodacom". Really!? These are actual responses:</p> <p> </p> <p><br />Abel: "Okay but regarding the content services Vodacom can not refund as they are a internet service provider but they can not refund on the services which are join through the internet but the people who assist to investigate and refund is WASPA.we send the email through our technical team they will only provide the email for WASPA which is the organization that assist with content servIces."</p> <p> </p> <p><br />This is a second converstaion I had with them (I edited the original version due to the nature of the language I was using at the time - I was gutted oaky):</p> <p><br />Nteboheng: With the wasp please i will you the customer care for that wasp in order to refund you<br />Tjaart Knoetze: (a logged in customer): Don't understand what you're saying. Please be more clear. <br />Nteboheng: The refund you need to contact the customer care for the companies for wasp to refund you<br />Tjaart Knoetze: (a logged in customer): Where the heckdo I find customer care if I'm hardly fami**** with the identity of these WASPS!? <br />Tjaart Knoetze: (a logged in customer): Where does Vodacom fit in? Vodacom caters for WASP services on their website. Am I right? How did Vodacom allow this!? <br />Nteboheng: I will check their number on the system or if you want to check on your side you can use google <br />Tjaart Knoetze: (a logged in customer): Please check. Vodacom seems to be very fami**** with these WASPS! <br />Nteboheng: We do not allow when you go to internet and you click by mistake.</p> <p><br />Tjaart Knoetze: (a logged in customer): I haven't clicked a thing! Excuse my language I am GUTTED! The stench of *******ion is vile!! <br />Tjaart Knoetze: (a logged in customer): I HAVE NOT subscribed for any of this nonsense! Understand me clearly! Yet Vodacom has allowed these fees to be deducted from my account!!! Vodacom is LIABLE! <br />Nteboheng: ********** 314 for Go4star, ********** Mira networks that is the two companies foer wasp<br />Tjaart Knoetze: (a logged in customer): You don't make sense. Look at the names in my initial complaint - above. Who is responsible for what!? There are FIVE! And how do you give me a mobile number! What must I do with a mobile number! This is *******!<br />Nteboheng: Please Tjaart can you call 082111 for further assistance<br />Tjaart Knoetze: (a logged in customer): I AM NOT calling anyone. You can phone ME! You have my number. I need this sorted out ASAP!!</p> <p> </p> <p> </p> <p>I mean really? Who gave these people the authority to deduct from my account? Yes! VODACOM did. These so-called WASPS are required to register as VODACOM WASPS before they are enabled to deduct money. VODACOM WASPS! Therefor VODACOM has a duty towards their clients to ensure that VODACOM does not PARTNER with ***** entities! Surely then VODACOM must be able to provide proof that the WASP was authorised to charge my in a situation where I query the validity of a charge. If I never subscribed to a service there is no contract between myself and the WASP. The only contract is between myself and VODACOM and thefore VODACOM must provide proof that the charge was authorised - as is the case when I query my credit card when it has been incorrectly billed.</p> <p>Therefore, VODACOM is mutually responsible for reimbursing me!</p> <p>This conduct is not only ******** but clearly also in breach of the WASPA code of conduct.</p> <p>I DEMAND A FULL REFUND OF EVERY CENT BILLED IN THIS REGARD! </p>