1 reviews | Active since Sept 2010
Unauthorized billed items on my invoice statement
<p>I received my Vodacom invoice today and have been billed with two unauthoriased amounts for July 2016 - both amounts = R218.42.</p> <p> </p> <p>My account is usually R38.99 - this included 50 or 55 mins airtime plus 1Gig of data per month. I have agreed to this agreement almost a year ago as I fell into financial hardship as I could and still can no longer afford a cellphone bill for up to average about R700 pm. </p> <p> </p> <p>Now, with this new bill, with a double billed item included as well - my total owed = R536.99.</p> <p> </p> <p>Can someone from Vodacom please give me a call so I can understand what the hell is going on on my account and also close it at the same time. Even R40 pm seems too much if I have to use my time to type issues like this.</p> <p> </p> <p>Thanks</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
The value has been reversed from my account as was requested - thank you for that Vodacom, but now after the reversal I no longer have the service I have signed up for.
I previously paid just under R40pm for my contract and received 1Gig of data and free minutes. My 1Gig of data is no longer allocated to my account. Please look into this please - If I cannot get this data at the reasonable price you quoted, which is the reason I signed up for the contract in the first place, then I no longer want the contract.
Thanks.
The value has been reversed from my account as was requested - thank you for that Vodacom, but now after the reversal I no longer have the service I have signed up for.
I previously paid just under R40pm for my contract and received 1Gig of data and free minutes. My 1Gig of data is no longer allocated to my account. Please look into this please - If I cannot get this data at the reasonable price you quoted, which is the reason I signed up for the contract in the first place, then I no longer want the contract.
Thanks.