Unauthorized and Persistent Calls from VVM Debt Collectors for a Closed Vodacom Account

I’ve been receiving repeated calls from VVM Debt Collectors about a Vodacom contract that was closed long ago. When they called, they rudely insisted I provide my ID number, which I refused. Despite blocking their numbers, they keep contacting me from new ones.

To confirm, I visited a Vodacom store, where I was assured that my account is closed and there are no outstanding balances. I’m now left wondering how VVM obtained my personal information and why they’re contacting me about a nonexistent debt.

Vodacom, please address the following:

Explain how VVM obtained my details related to this closed account. Ensure VVM ceases all further contact with me. As a customer, I expect my personal information to be protected, particularly when there’s no valid reason for third parties to have it. I would appreciate a prompt resolution to prevent any further harassment from VVM Debt Collectors.

Thank you.