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Boipelo S

1 reviews | Active since May 2018

15 Dec 2022, 16:01

Unauthorized additional contract without my consent!

Vodacom I am appalled by what I am seeing on my invoice! I have been out of the country from the 26th of October to this day, how is it possible that I am suddenly subscribed to additional contract without my consent? When and who authorized the services 6GB Bonus Data Bundle for November & December when I have not accepted any contract as I have no access to my both Vodacom accounts/numbers, but both were billed without me agreeing to any of this!

This has *****/**** written over your company/consultants. I’m really disappointed in your service as when I tried to call the consultant insisted it was a "self-service" how?? A lame excuse if you ask me.

Remove this extra subscription from my accounts immediately and have a new invoice sent to me with the amount I'm supposed to pay, also make sure I am credited as per the conversation I had with your consultant on the 10th of December. I will not be paying for something I didn't agree to and won't use. If you can’t do that, please send me an invoice via email to cancel both my contracts with you people so we don’t do this ever again.

You are welcome to call me on my France number +***

Cellphone number that you added on unauthorized contract is +***

PLEASE DONT NOT LEAVE A GENERIC RESPONSE THAT YOU WILL CALL/ATTEND TO MY ENQUIRY IN 48HOURS KNOWING VERY WELL YOU WONT. JUST FIX THIS

Thanks for nothing.

0
Replies (4)
Vodacom
Vodacom's reply16 Dec 2022, 08:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply16 Dec 2022, 09:04
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the below feedback was provided, please refer to your new statement for January 2023.

Good day Boipelo Glacious Sebogo,
This message serves to confirm that we submitted a request to credit the data bundle as invoiced, this will update within 1-3 days.
Be Save and Take Care, Regards Elroy Vodacom. Regards Consumer Website Team 

Best regards,

BS
Boipelo S's update19 Dec 2022, 23:48
Reviewer Update
Good day Elroy from Vodacom 

Feedback was provided where as I told Vodacom numerous times that I’m overseas and any communication should be done via email and NOT SMS/phone calls? 

Also Please advise what “request to credit the data bundle as invoiced” mean?  I was made to pay R753 instead of my usual R434 , will I get my money back???? 

I want to cancel all my contracts clearly my 16 years of being your customer mean nothing with such vague feedback and not actually fixing the problem. 

Thanks 
BS
Boipelo S's update22 Dec 2022, 13:46
Reviewer Update
Good day Elroy from Vodacom

Please provide me with proper feedback?? I told Vodacom numerous times that I’m overseas and any communication should be done via email and NOT SMS/phone calls?

Also Please advise what “request to credit the data bundle as invoiced” mean? I also managed to check my balances NO DATA WAS LOADED FOR DECEMBER yet I was billed for it?

I want to cancel all my contracts clearly my 16 years of being your customer mean nothing with such vague feedback and not actually fixing the problem. Send me cancellation invoice so i pay and no longer deal with a **** company that is Vodacom

Thanks