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Brian N

1 reviews | Active since Aug 2018

18 Mar 2025, 13:18

Unauthorized Activation of New Line Without My Consent

I am writing to express my concern and dissatisfaction regarding an issue that I recently discovered with my account. It appears that a new line was activated in my name without my prior knowledge or consent.

I want to clarify that I did not request, authorize, or approve the activation of this new line. This unauthorized action is both alarming and frustrating, and I am requesting an immediate investigation into the matter. Additionally, I ask that this new line be deactivated, and any associated charges be reversed or removed from my account.

Please provide a detailed explanation of how this situation occurred and the steps you will take to prevent such issues in the future. I expect this matter to be resolved promptly and to receive confirmation once the necessary actions have been taken.

0
Replies (3)
Vodacom
Vodacom's reply18 Mar 2025, 22:05
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 
BN
Brian N's update19 Mar 2025, 13:54
Reviewer Update
Please provide a detailed explanation of how this situation occurred and the steps you will take to prevent such issues in the future. I expect this matter to be resolved promptly and to receive confirmation once the necessary actions have been taken.
BN
Brian N's update28 Mar 2025, 11:51
Reviewer Update
Good Day,

Upon reviewing my account, I noticed this charge for an added line that I did not request, approve, or agree to. I kindly request an immediate investigation into this matter and a reversal of the unauthorized charge.

I was promised by a Vodacom consultant that they will not debit me for this line.