Unauthorized Account Changes and Billing Dispute

I signed up for Vodacom 5G in our area via the Vodacom website. At the time of sign-up, the system confirmed that 5G coverage was available in our area — as you cannot proceed with an online application if coverage is not available. I also have screenshots confirming the 5G coverage.

After raising a complaint regarding poor signal, Ashley Payle advised that 5G was no longer available in our area and that he would revert back to us. However, he then made an unauthorised change to our account, after which our monthly bill suddenly increased.

Since then, for over a year, Ashley has repeatedly promised to rectify the account. Unfortunately, to date, this issue has still not been resolved.

We require this account to be corrected back to what we originally signed up for, which is R399 per month. We never gave permission for any changes to be made to our contract. The signed agreement clearly reflects a monthly fee of R399, and this is the amount we are prepared to pay.

We kindly request that this matter be resolved urgently and that we receive a credit for the additional amounts we have been incorrectly charged and have already paid.