EL
Eneus L
1 reviews | Active since Sept 2019
15 May 2020, 08:35
Unauthorized account change
My debit order got switched to my other (inactive) bank account without my approval or knowledge. This was communicated via sms after my debit order was unable to go through. Since then i called 4 times trying to get it sorted, no one at vodacom seems to understand. I am so confused as my debit order has been going through the same bank for the past 2 and a half years, trying the self help option didn't help as the reference givan does not work according to my bank. So, not i sit, outstanding balance (1st time ever) no one to help, seriously considering a change.
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Replies (2)
Vodacom's replyOfficial
15 May 2020, 09:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 May 2020, 09:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 May 2020, 18:27 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply15 May 2020, 18:27
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,