Unauthorised Welcome tune

Subject: Formal Complaint – Unauthorised Welcome Tune on My Number

Dear Vodacom Customer Service,

I am writing to formally lodge a complaint regarding an unauthorised Welcome Tune that has been activated on my mobile number without my consent. I did not subscribe to this service, and despite my repeated efforts to have it removed, the issue remains unresolved.

Details of the Issue: I first noticed the welcome tune when contacts informed me they could hear it upon calling my number. I did not request, subscribe to, or authorise the activation of this service. I have contacted Vodacom's customer support twice, and both times I was informed that no welcome tune is visible on my account. However, when the support agents called my number, they confirmed the tune was active. I have attempted multiple methods to deactivate the service, including using Vodacom's USSD codes and the Vodacom app, but I keep receiving the message: "We are facing some technical issue. Sorry for the inconvenience caused." Despite escalating the issue, I have not received a proper explanation or resolution from Vodacom. My Request: I demand that this unauthorised service be immediately removed from my number. Additionally, I request the following:

A written confirmation that the service has been successfully deactivated. A refund of any charges, if applicable, that were deducted from my account due to this unwanted service. An explanation as to how this service was activated without my consent. If this matter is not resolved promptly, I will have no choice but to escalate the issue to ICASA (Independent Communications Authority of South Africa) and seek further action.

I expect a response within 48 hours from the date of this complaint. Please contact me with a resolution.

Sincerely,