Unauthorised WASPs and Poor Service!!!!!!

The customer care service is very poor, I've been trying to talk to an agent for around 24 hours now, they always say a human agent will call you in few minutes time.

They just deducted my airtime up to R35 this month alone for some subscription(BeFit) which I did not authorise and I'm afraid this is not the first time that they have deducted my airtime.

Thank you for your poor service, I guess it is about time I try other service providers since you obviously do not care about us.