1 reviews | Active since May 2016

30 May 2016, 03:57

Unauthorised WASP services

<p>Hi</p> <p>I made and instore complaint at Vodacom Menlyn regarding WASP services that I was charged for by never authorized on ***. I did ask them for the proof of authorization but they could not give it to me.</p> <p> In store they could not confirm for what services money was deducted. I had to SMS a number</p> <p>The compliant was on 28 April.</p> <p>The services were:</p> <p>1. Gamifive</p> <p>2. Hugemob</p> <p>3. Jambooz </p> <p>I have never signed a contract authorizing this service and I demand a full refund off my bill. </p> <p>As up to today I have not received any email or phone call to state that it has been sorted and removed from my bill. </p> <p>Please respond</p> <p> </p>

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Replies (2)
's update30 May 2016, 04:00
Reviewer Update
Please repond
Vodacom
Vodacom's reply30 May 2016, 06:12
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team