Unauthorised Vodacom upgrade
I have previously raised this matter and still have not received any feedback. Shocking service! I phoned to complain to Vodacom about a) an upgrade which wasn't approved by me and b) not receiving feedback on an earlier query (RCO 142650) as agreed within 3 - 5 working days. The consultant (Portia) was very helpful and undertook to have the matter investigated and to personally phone and provide me feedback within 7 days (i.e. by 28 Oct 2021). I look forward to hearing from her...previously raised this matter
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Vodacom's replyOfficial
09 Nov 2021, 11:28Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Nov 2021, 11:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Nov 2021, 15:37Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Nov 2021, 15:37
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,