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Khanya M

1 reviews | Active since Jan 2017

02 Jul 2024, 08:41

Unauthorised Vodacom Contract

Vodacom has an unauthorised contract in my name and I’ve requested it be revoked and cancelled. I never opened the contract. I’ve sent them an email and there’s been no response. I’ve called and I don’t get through to call agents. I’ve had to reverse debit orders for the past couple of months. They still haven’t revoked the unauthorised contract.

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Replies (2)
Vodacom
Vodacom's reply02 Jul 2024, 10:01
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply02 Jul 2024, 11:23
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, kindly email an Affidavit stating you did not take out a contract with Vodacom and  ID Copy to *** for further investigation and feedback. This process can take within 7-14 working days.

Please also see link below:

https://help.vodacom.co.za/personal/subtopics/55/Mysecurity/357/Report-****s-&-hoaxes?icmp=Home%2FFooter%2FReport****s%3Ficmp%3DHome%2FFooter%2FReport****s Regards Consumer Website Team

Best regards,