NT
Ntsakisi T

1 reviews | Active since May 2010

06 Jul 2015, 15:31

UnAuthorised use of Personal information

Good day Vodocom<br> <br> I received an email today (6 July 2015) saying an Agent Name : LORENZO is trying to apply a new cell phone contract for me at the vodacam4U shop at Clear water mall. I never authorize the SHOP to process any application for a new contract on my behalf . What the shop did is they took an old application of mine which I did a year 2014 ago and process it without my knowledge.<br> <br> Which means Vodacam does not respect our personal information as they can use it on whatever they want , when you do an new application the system does lots of checks (i.e Credit ) .It doesn't mean if VODACOM doesn't provide a service someoneelse (i.e MTN, CellC & Telkom ) won't and if later you (i.e Vodacom ) decide to provide the service have the decency to call and find out if i'm(i.e The Customer ) still interested on your service or not.<br> <br> I will never shop again at CLEARWATER VODACOM 4U SHOP. <br> <br> WHEN YOU PROVIDE THEM WITH YOUR PERSONAL INFORMATION(eg ID) just know its not safe.<br> <br> Regards<br> Angry potential customer

0
Replies (1)
Vodacom
Vodacom's reply07 Jul 2015, 14:01
Official
Hello Ntsakisi,

Please note that we have tried making telephonic contact with you today and to no avail.
We have forwarded you an email so that we can further assist.

Regards
Consumer Website Team