PC
Penelope C

1 reviews | Active since Feb 2015

23 Jan 2023, 19:06

Unauthorised upgrades to 3 contracts

Vodacom at it's worst. Got a call on 16th Jan to offer me an upgrade on one of my 3 contracts. I stated 3 times that I didn't want to extend the data contract, and when I called customer care the following day, I was informed that all 3 of my contracts had been upgraded. I immediately tried getting hold of the after sales team, which I was advised to do, what a mission, and no assistance there! Emailed customer care, waste of time, no response from them either! So what am I meant to do now? I have been a customer for well over 20 years, and am now completely and totally disgusted with Vodacom. How DARE they upgrade 3 contracts without my permission. Will be seeing a lawyer about this ********** behaviour.

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Replies (1)
Vodacom
Vodacom's reply24 Jan 2023, 07:19
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team