JO
Jacinda O
1 reviews | Active since Sept 2023
05 Sept 2023, 10:41
Unauthorised upgrades
Vodacom upgraded two packages linked to my account WITHOUT my permission. They even included insurance on the packages. They then also deleted the two sim card numbers, used in the Apple watches, linked to these two numbers. I had to phone the helpline a number of times to sort out this issue, and was cut off more than once. I then get a message on the helpline, that due to the high number of calls from my number to the helpline, I am blocked on the helpline as they suspect *****ulent activity. So, I cannot even phone the helpline to sort out their mess! JUST UNBELIEVABLE.
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Replies (3)0
Replies (3)JO
Jacinda O's updateReviewer Update
05 Sept 2023, 11:22Have since discovered the upgrades were done by Elite Mobile who claimed to be Vodacom.
JO
Jacinda O's update05 Sept 2023, 11:22
Reviewer Update
Have since discovered the upgrades were done by Elite Mobile who claimed to be Vodacom.
Vodacom's replyOfficial
05 Sept 2023, 12:10 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Sept 2023, 12:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JO
Jacinda O's updateReviewer Update
05 Sept 2023, 12:47Vodacom, why do you allow these service providers to contact clients on your behalf? I am sitting with a BIG mess on my account and two sim card numbers that have been deleted. Elite Mobile has no idea how to fix the mess and is only willing to reverse this *****ulent upgrade from 1 October 2023. HELP????
JO
Jacinda O's update05 Sept 2023, 12:47
Reviewer Update
Vodacom, why do you allow these service providers to contact clients on your behalf? I am sitting with a BIG mess on my account and two sim card numbers that have been deleted. Elite Mobile has no idea how to fix the mess and is only willing to reverse this *****ulent upgrade from 1 October 2023. HELP????