Unauthorised upgrade - ********* call centre consultants

Unauthorised upgrade - ********* call centre consultants

I ordered online a contract last year for the Vivo Y11 for R175 pm and ram couriers did not deliver. I then spoke to a vodacom call centre consultant. The woman informed me that vivo devices are not well known in the market considering if the device needed repair it was better to get a Huawei and she offered me a p30 lite which she could only place order for when Ram couriers brings the vivo y11 back to vodacom. She also asked me if I would like to upgrade my data contract from the 5gb I had, but I told her I was only interested in a cellphone deal as it was what I needed. The consultant told me that if I upgrade this data contract I would be saving R50 and getting more data, and she said I would be able to cancel the data contract as there is no device and if I don't need it , i can cancel in 6 months. I was not interested in the data, I asked her to phone me back after they received the vivo y11 and I can order the p30 lite and then I will think about the data. Since vodacom cancelled the y11 order after receiving the phone, I haven't heard from this consultant. I then ordered the p30 lite myself when I saw it on promotion on vodacom website. The device was received and I'm all happy but the problem is this consultant had already done an upgrade to my data contract without my permission or calling me back!! I did not ask for an upgrade but a callback for the p30 lite she proposed. Last week I called and spoke to a consultant to cancel this 5gb data contract that I have, I'm informed I need to pay cancelation fees of 2*** for a contract that I did not even upgrade?!! Or approve upgrade of? This is unfair and *********. Can vodacom go and hear out the recorded conversations and please sort this out!! after years of business this incident is really upsetting and I'm going to be a very u happy customer. The call centre consultants are misleading and try to force products on a customer. There are other incidents but this is the first time that an upgrade was done without permission and I do not want this contract and I'm not prepared to pay cancelation fees for something I didn't order. What's more ridiculous is there is no device yet pay a cancellation!!!