1 reviews | Active since Apr 2025
Unauthorised upgrade
I am writing to address an issue regarding my contract with Vodacom, which I opened in 2023 with a scheduled end date of April 14, 2025. My monthly installments were set at R466.74. In February 2025, I received a call from one of your agents offering an upgrade to my plan, which I declined due to personal financial constraints. However, in March, I noticed an unexpected amount of R532.00 was debited from my account. I initially assumed this charge was related to the cancellation process. Upon contacting customer service to cancel my contract, I learned that my account had been upgraded despite my explicit refusal. I was assured that this issue would be resolved and that I would be contactedwithin 3 to 7 working days. This situation has caused me significant stress and financial hardship.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I would appreciate your prompt assistance in cancelling this upgrade and processing a refund for the amount that was debited from my bank account. It is important for me to resolve this issue at the earliest convenience.
I would appreciate your prompt assistance in cancelling this upgrade and processing a refund for the amount that was debited from my bank account. It is important for me to resolve this issue at the earliest convenience.