UNAUTHORISED UPGRADE DONE ON VODACOM LINE - (076) 8822 400.

VODACOM CUSTOMER ACCOUNT B***-7 REFERS.

UNAUTHORISED UPGRADE WAS DONE ON LINE: *** (15/10/21) by: ***. Request for reversal on said upgrade was sent through on: 27/10/21- to: TUMI (***) (Vodacom Menlyn PTA) She (Tumi) has sent request through to: Verona Criselda Soobramoney (***) Criselda had confirmed that she’d received said request on: 29/10/21. On 2/11/21 a (SALES) call was received from *** - where he had informed us that they’ve listened to the original sales call and that the upgrade has been reversed (as he still offered to assist us to help do upgrade over the phone). We’d advised him that we would much rather do said upgrade ourselves AND IN STORE. At this point in time I’ve emailed both TUMI & CRISELDA, stating that we’ve received above mentioned call from PRAGASEN - NO RESPONSE!! I’d received a phone call from TUMI on FRIDAY 5/11/21 as well as on Monday 8/11/21, where she’d informed me that NO FEEDBACK has been received on the existing query FROM CRISELDA, with regards to our request for the upgrade to be reversed. After numerous phone calls & emails YET AGAIN this week…ABSOLUTELY NOTHING HAS BEEN DONE AND NO FEEDBACK HAS BEEN RECEIVED. PLEASE CAN SOMEONE ASSIST OR HELP TO GET THIS MATTER FINALISED ASAP - AS PRAGASEN IS STILL HARASSING US WITH SALES CALLS - TO THIS DAY TODAY, IN ORDER TO HELP & ASSIST WITH OUR UPGRADE?????????????????? HOW IN THE HELL IS THIS POSSIBLE? HOW COME HE IS ABLE TO PHONE US FOR SALES & UPGRADES IF WE’RE BEING TOLD THAT THE REVERSAL HASN’T BEEN DONE????? AS LOYAL & PAYING VODACOM CLIENTS, WE WOULD LIKE AN ANSWER ASAP REGARDING THIS MATTER!

WE CAN BE CONTACTED DIRECTLY ON: *** EMAIL: ***