UNAUTHORISED UPGRADE & DEACTIVATION OF CALLER ID

I went to upgrade my Vodacom contract, that I have had well over 10 years, in September 2021. I dealt with a store employee named Pearl. She told me i had to wait until December to get a new phone as they did not have stock, but in the mean time offered to look at the package I would take out. I have absolutely no idea what went wrong from this point on! She completely changed my contract! I have been “upgraded” WITHOUT my knowledge or authorisation! I only get data now. No minutes, no airtime. The cherry on top is that she also REMOVED caller ID!! I am also still waiting for stock of a new phone…

How is it possible or allowed that an employee can upgrade my contract without my authorisation??

Vodacom has now told me I can only reverse the upgrade on 1 February! This was not my fault and was done without my permission and yet I need to suffer the consequences!

I do not have caller ID so I have no idea who is calling me! It looks completely unprofessional for me to answer business calls and not know which client I am speaking to!

I have no new phone!

And I am on a contract that only gives me data. I cannot even make a phone call!!

ABSOLUTELY UNACCEPTABLE VODACOM!!!