NM
Nonhlanhla M

1 reviews | Active since Nov 2016

29 Jul 2023, 09:38

unauthorised upgrade by vodacom sales reward

I received a call earlier this year from Vodacom sales "rewards"saying that on my data sim "router "they will be adding 50 gb instead of 20gb that i was getting for the same amount i was paying since i was a valuable loyal customer ...i agreed because i had nothing to lose number : ***

in our conversation i told the lady that don't want an upgrade since i wanted to install a fibre ,on my surprise i just find out that this number was upgraded without me knowing now i want to install airfibre from vodacom ....where would i get money to pay 2 internet service to same company...i

i demand that this contract be cancelled without any cost.

thank you

0
Replies (2)
Vodacom
Vodacom's reply29 Jul 2023, 17:33
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team 
NM
Nonhlanhla M's update31 Aug 2023, 10:19
Reviewer Update
Hi

i have logged another complain with regard the same number /query i get more surprises today.