NM
Nonhlanhla M
1 reviews | Active since Nov 2016
29 Jul 2023, 09:38
unauthorised upgrade by vodacom sales reward
I received a call earlier this year from Vodacom sales "rewards"saying that on my data sim "router "they will be adding 50 gb instead of 20gb that i was getting for the same amount i was paying since i was a valuable loyal customer ...i agreed because i had nothing to lose number : ***
in our conversation i told the lady that don't want an upgrade since i wanted to install a fibre ,on my surprise i just find out that this number was upgraded without me knowing now i want to install airfibre from vodacom ....where would i get money to pay 2 internet service to same company...i
i demand that this contract be cancelled without any cost.
thank you
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
29 Jul 2023, 17:33Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Jul 2023, 17:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
NM
Nonhlanhla M's updateReviewer Update
31 Aug 2023, 10:19Hi
i have logged another complain with regard the same number /query i get more surprises today.
i have logged another complain with regard the same number /query i get more surprises today.
NM
Nonhlanhla M's update31 Aug 2023, 10:19
Reviewer Update
Hi
i have logged another complain with regard the same number /query i get more surprises today.
i have logged another complain with regard the same number /query i get more surprises today.
