ES
Esethu S
1 reviews | Active since Nov 2021
07 May 2025, 15:56
Unauthorised upgrade and cancellation request not processed
Requested for a contract cancellation in November because my cellphone contract ended in December 2024. I still get charged for the plan till this date May 2024. Called Vodacom cancellations centre numerous times to request for the cancellation but nothing gets done
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Replies (2)
Vodacom's replyOfficial
08 May 2025, 08:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 May 2025, 08:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 May 2025, 10:19Good day, Esethu.
We trust this email finds you well.
Kindly be advised that the cancellation for *** has been loaded successfully. Note the following:
> Reference number for cancellation is ***
> The due date is scheduled for 31 May 2025.
> All allocated bundles (Min/Data/Airtime/SMS) need to be utilized as they will be forfeited.
> Simply recharge on 1 June 2025 once on Prepaid.
> Ensure that you keep the number active on the Vodacom network by recharging, making calls and sending SMS's.
> WhatsApp calls and messages do not count as activity as it is a 3rd party application.
> Inactivity for 90 consecutive days, will result in deletion of the number from the Vodacom network.
Have a pleasant day further and stay safe.
Regards
Vodacom Consumer Website Team
We trust this email finds you well.
Kindly be advised that the cancellation for *** has been loaded successfully. Note the following:
> Reference number for cancellation is ***
> The due date is scheduled for 31 May 2025.
> All allocated bundles (Min/Data/Airtime/SMS) need to be utilized as they will be forfeited.
> Simply recharge on 1 June 2025 once on Prepaid.
> Ensure that you keep the number active on the Vodacom network by recharging, making calls and sending SMS's.
> WhatsApp calls and messages do not count as activity as it is a 3rd party application.
> Inactivity for 90 consecutive days, will result in deletion of the number from the Vodacom network.
Have a pleasant day further and stay safe.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 May 2025, 10:19
Official
Good day, Esethu.
We trust this email finds you well.
Kindly be advised that the cancellation for *** has been loaded successfully. Note the following:
> Reference number for cancellation is ***
> The due date is scheduled for 31 May 2025.
> All allocated bundles (Min/Data/Airtime/SMS) need to be utilized as they will be forfeited.
> Simply recharge on 1 June 2025 once on Prepaid.
> Ensure that you keep the number active on the Vodacom network by recharging, making calls and sending SMS's.
> WhatsApp calls and messages do not count as activity as it is a 3rd party application.
> Inactivity for 90 consecutive days, will result in deletion of the number from the Vodacom network.
Have a pleasant day further and stay safe.
Regards
Vodacom Consumer Website Team
We trust this email finds you well.
Kindly be advised that the cancellation for *** has been loaded successfully. Note the following:
> Reference number for cancellation is ***
> The due date is scheduled for 31 May 2025.
> All allocated bundles (Min/Data/Airtime/SMS) need to be utilized as they will be forfeited.
> Simply recharge on 1 June 2025 once on Prepaid.
> Ensure that you keep the number active on the Vodacom network by recharging, making calls and sending SMS's.
> WhatsApp calls and messages do not count as activity as it is a 3rd party application.
> Inactivity for 90 consecutive days, will result in deletion of the number from the Vodacom network.
Have a pleasant day further and stay safe.
Regards
Vodacom Consumer Website Team
Best regards,