Unauthorised upgrade

<p>The upgrade department at vodacom contacted me om the 8th of March to remind me that I am due for an upgrade and if I would like to upgrade. I told them that I want to cancel the contract at the end of the term (in about two months) and would not like to upgrade.</p> <p> </p> <p>They then proceeded to tell me that they can give me a cheaper deal with the same amount of airtime and data if I did not want to upgrade to another phone, but that this will be a new 2 year contract period. I told them no, I would like to cancel at the end of the term.</p> <p> </p> <p>Two days later, my cellphone cuts of and I have no more airtime or data. upon calling the call centre, the first lady told me that her system is taking a while and she will call me back. This did not happen. Upon calling the second time, I was treated very rudely and unprofessional and told by the agent that the fact that I do not have airtime is my own fault because I used it all on the internet. I know this caanot be possible as I get 2gb every month and have only used 400megs. Upon asking her to put me through to a manager, I am placed on hold for 20 minutes.</p> <p> </p> <p>Fine, I stay on hold and I call them from another phone. The third person finally can tell me that for some or other reason my contract was changed on the 8th to a R75 per month top up. Why I do not know as I did not authorise this nor did I ask for it. I was not notified of this change, and all my previous airtime and data under the old contract expired.</p> <p> </p> <p>This is unacceptable, I have been a client of vodacom for the past ten years and I have never been treated so unprofessionally.</p> <p> </p> <p>I am very unhappy and if I cannot get proper feedback on this I will cancel all my contract with Vodacom</p>