Unauthorised & unknown airtime tranfers from customer account & forced to pay!

On 3 August 2017 2GBb of my data disappeared & I got charged R2500 ex VAT for 2GB out of bundle rates. A month later & my dispute hasn't been resolved yet & I'm told to pay up.

On 9 August 2017 airtime transfers took place from my contract account. No one was at home during this time where my phone was on charge, when I got back notifications came through of air time transfers happening to a number I don't know.

NO ONE at Vodacom is resolving this. The 1 dispute got closed and I was told "Sorry you have to pay!" YET Vodacom cannot tell me who the number belongs to which got airtime transferred from my account. But what they could tell me is that this number is in no way associated to my number nor have there ever been any transfers to it previously. Yet I still have to pay. They want ME to phone the number and find out who it is & who transferred the airtime. The airtime MIRACULOUSLY transferred itself!

On the data dispute... I WILL NOT pay the almost R3000 incl. VAT! I did NOT use that data.

It looks like Vodacom is now ******ing money from their customers and forcing them to pay while threatening with bad credit ratings on your profile & lines being cut off.

Also they refuse to let you speak to a manager, transferring from 1 departement, to the next...highest level you get to talk to is "Team Leader".