UNAUTHORISED *****ULENT VODACOM ACCOUNT ON MY ID AND DEBIT ORDERS

VODACOM needs to be investigated! As I can see from the reviews on Hellopeter, Vodacom has been processing unauthorised accounts. How is this possible? Does VODACOM not have a proper identification verification in place?

I AM NOT A VODACOM CUSTOMER but my bank account is being debited with various amounts every month SINCE APRIL 2023. I have logged the ***** DISPUTE on 8 May 2023 to ********, I received my incident number, but to date, I have not heard from VODACOM. I tried contacting the VODAPAY ***** LINE ***, they referred me to *** and *** but no one can help me. No one can update me in my case and no one can remove the unauthorised *****ulent account from my ID number and bank account.

I have contacted VODACOM via facebook and they told me to wait 14 days from the time I logged the dispute. I Tweeted VODACOM, they told me to wait 14 days from the time I logged the dispute. It’s been more than 14 days since I logged the dispute 8 May 2023. This morning more than R700 was debited from my bank account, an unauthorised *****ulent debit order by Vodacom.

What is going on? Im on maternity leave, I am living on 45% of my salary. I cannot afford to have these unauthorised *****ulent money debited from my account. I have stopped the debit orders since April 2023 but every time it’s a different amount being debited. I am stressed and panicked and I’m trying to resolve this all my looking after an infant.

How do I get this resolved? What is the next step? Need this unauthorised *****ulent VODACOM ACCOUNT off my ID number and I need to unauthorised *****ulent debit order off my bank account.

Why is it taking so long to resolve this? The call centre agent even gave me the VODACOM PHONE NUMBER of the UNAUTHORISED VODACOM ACCOUNT: +***5

HELP!