Unauthorised Subscriptions

I have recently had a frustrating experience with Vodacom. It is extremely disappointing to know that they have been consuming my airtime and billing me, for the past 2 months, for a Digital content service subscription that I have never even subscribed to in the first place. Despite my efforts to contact them, requesting a stop to all services and a block on it, which they have claimed to have done, they have failed to meet my needs and continue to subscribe to services without my consent. This not only shows a lack of respect for their customers' preferences but also raises serious concerns about their ethical practices. It is unacceptable that they are unwilling to compensate for the lost airtime, haven't given me a call reference number or even followed up on my complain. This kind of behavior is not what I expect from a reputable service provider. I will be switching service providers as soon as my contracts expire.