JM
Jacques M

1 reviews | Active since Sept 2016

12 Sept 2016, 21:50

Unauthorised subscriptions - Basebone (PTY) LTD

<p>I have reveied my account, saw that I'm paying for content services on my wife phone bill. Looking at my itemised bill, I saw I was paying Basebone Bluelime - I never accepted any content services subscrition.</p> <p> </p> <p>Interesting, I searched the WEB and found hundereds of complaints on Hello Peter.</p> <p> </p> <p>This should be addressed by Vodacom, why are they allowing this to continue?</p> <p>Why is this company allowed to do this, if som many people are complaining, why were they not shut down?</p> <p>Vodacom is responsable for this and need to refund me all the months that this added to my account.</p> <p> </p> <p>I'm sorry, but this is as good as ******* since I think Vodacom also benifit out of these subscriptions.</p>

0
Replies (2)
Vodacom
Vodacom's reply13 Sept 2016, 07:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

JM
Jacques M's update05 Oct 2016, 18:42
Reviewer Update

An Update:

I was contacted via email by Vodacom, thanksyou.

Following ref numbers, #EC-049C-4K7HEE and # ********** .

However, I have not been refunded and was again billed for Basebone services ilegaly.

This realy needs to be addressed, dont know why we allow this type of customer services from big companies who bully's there customers.

Regards