unauthorised sim swop - third time

Received SMS on 30 November 2015 that sim-swop had been requested - to call 082111 if not correct ... no answer to call! Eventually phoned from landline (mobile no longer operational) ? two hours after receipt of SMS - account suspended(Reference number ***, Agent Nonaphelo). Spent three hours in Vodacom shop in Hyde Park to get 'reconnected' on 01 December 2015 from ? 10:00 until ?12:30... assistant there remember me from the previous events! <br> This is the third such incident - previously about a year ago and again early in the new year, reported with a SAPS case number - shop staff can not escalate such a complaint =\obviously' someone who works within Vodacom and knows the system<br> (Mobile number ***<br> Option may be to cancel the contract (year to go) and join MTN?"