Unauthorised sim swop on business cell account = R40k ******

<p>A Vodacom agent did a sim swop on my cellphone, without my permission. This new sim was then used to receive one time pins from my online banking profile, and R40 000 was transferred out of my bank account. This agent was under investigation at the time of this event. He was suspended a few days later. Vodacom say they have discovered that their agent's login and password for their system were compromised by a ***** ring, and that it's not their fault. They are refusing to reimburse me. This is a business account with Vodacom and a signed letter on company letterhead is usually required to effect a sim swop. I have reported them to ICASA and the NCC.</p>