Unauthorised sim swap & failure to start contact

Every upgrade I have done with Vodacom has been a mess, but this time they took it to a whole new level. Well done to Dashwin and Tich @ Vodacom - Fourways who have now taken a month to unsuccessfully initiate my wife's new contract and performed an unauthorised sim swap on my number resulting in my phone having no service for 3.5 days. i am confused houw they were able to perform the sim swap to break my service but can not undo the same sim swap. The service provided has resulted in 17 attempts by myself to rectify the situation including 4 visits to Vodacom -Fourways without luck.<br> This is simply Incompetence at the very highest level that is costing me greatly in a financial and personal capacity. No doubt that i will still recieve a full invoice from Vodacom at the end of the month......