Unauthorised R7 subscriptions

Item: Vodacom
Rating: 1
Author: Phil M

Tired of R7 daily subscriptions appearing on my account without even visiting or accessing these sites and not authorising any such subscriptions. How can Vodacom allow these without any form of authorisation? This is just plain ***** and Vodacom needs to put steps in place to stop this! I know I can check and unsubscribe from these unauthorised services, but it shouldn’t be needed that I check daily to stop this *****

Helpful (0)

Replies (2)

Vodacom's replyOfficial

20 Jan 2024, 13:24

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply20 Jan 2024, 13:24

Official

Best regards,

Vodacom's replyOfficial

22 Jan 2024, 15:38

Dear Phil.

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Our records indicate that your query has been attended to and feedback on this matter has been provided. Please accept our sincere apologies for any aggravation caused.

Regards
Vodacom Consumer Website Team

Best regards,

Vodacom's reply22 Jan 2024, 15:38

Official

Best regards,

Unauthorised R7 subscriptions

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