NR
Ndivhuwo R

1 reviews | Active since Sept 2017

24 May 2022, 20:41

Unauthorised purchase on my bank account

There is a purchase on my bank account which reflect as vodacom thohoyandou 479012*4761 on 18 may 2022 with reference no *** which i did not transact.an amount of R316.00 was taken from my account for a purchase with above reference no.i went to vodacom thohoyandou mutsindo mall where i was told that other shop use the speed point which reflect thier name as vodacom thohoyandou which is no sense to me coz each shop or retailer must reflect its own name.i did not personal buy anthing which has to do with vodacom.again if it is a purchase why reference no. My money R316 was ****** from my account and vodacom shop cant explain how and why though it reflect vodacom thohoyandou as stated above.im so dissapointed with vodacom.

0
Replies (1)
Vodacom
Vodacom's reply25 May 2022, 07:54
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team