CF
Catherine F

1 reviews | Active since Feb 2017

27 Jul 2017, 12:05

Unauthorised payments on my bill

<p>For the last two months my bill has reflected charges for content services. R200 last month and R300 this month. When I spoke to a Vodacom consultant I was informed it was for something called Whatsmob Silver. I don't even know what that is. How can Vodacom allow things like that to just be added to the bill??? There should be some sort of security in place for these spam operations. I think it is absolutely shocking on Vodacom's part.</p>

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Replies (2)
Vodacom
Vodacom's reply27 Jul 2017, 13:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply30 Jul 2017, 09:22
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian